Here at UTG we are dedicated to providing customer service that is second to none. We display this commitment each and every day through the actions of our qualified staff.
Over our history of acquiring 25 different companies, we have been able to see both the good and bad of customer relationships and as a result our staff have developed a set of standards that clearly sets us apart from others in any customer-oriented business. Listed below are just a few of those standards:
- Your call will always be answered by a customer service agent – never an automated message – who is trained and empowered to take care of your needs.
- Your call will be answered within three rings and with a smile.
- Your claim will be paid within 24 hours of receipt of all documents.
- If you have lost a loved one, we are here for you. We keep on hand various books and resources for dealing with grief – just let us know, and we’ll be happy to send some material your way.
We continually remind ourselves that:
- Policies and funds belong to the customer.
- Each and every customer is a unique person, not just a policy number.
- We are here to ease financial burdens during highly stressful times.
- We are committed to financial responsibility and ensuring the proceeds of every policy are there when needed and due.
We thank you for the faith you have put in us to serve you and will do everything we can to show our commitment to you and your family during a time of need.
James P. Rousey